Overview
Please notify us within 7 days of receiving your order if any products are damaged or defective.
Returns
Unused products in their original condition may be returned within 14 days of delivery, subject to approval.
Refunds
Approved refunds will be processed using the original payment method.
Return Shipping
Customers are responsible for return shipping costs unless the item received was defective or incorrect.
Non-Returnable Items
Personalized or custom-made products may not be eligible for return unless faulty.
Need help?
Contact us at admin@hexoskeleton.co.za for questions related to refunds and returns.